- Introduction
Welcome to Aurora Software, Inc. (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide when using our website located at www.aurorasoftware.com and any related products or services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.
By using our Services, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following categories of information:
Information You Provide
You may voluntarily provide:
- Name
- Company Name
- Company Email Address
- Telephone Number
- Job title
- Messages submitted through contact forms
- Support requests
- Other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Date and time of visit
- Pages viewed
- Time spent on pages
- Location
This information helps us improve our website and user experience.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing effectiveness
- Enhance security
You may disable cookies through your browser settings, although some website features may not function properly.
- How We Use Your Information
We use your information to:
- Provide our products and services
- Respond to inquiries
- Process transactions
- Create customer accounts
- Deliver customer support
- Improve our website
- Develop new products and features
- Send important service communications
- Send newsletters or marketing communications (you may unsubscribe at any time)
- Detect fraud and protect security
- Comply with legal obligations
- Legal Basis for Processing (Where Applicable)
Where required by law, we process personal information based on one or more of the following:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of legitimate business interests
- Protection of vital interests
- Sharing of Information
We do not sell your personal information.
We may share information with:
Service Providers
Trusted third parties that assist with:
- Website hosting
- Cloud infrastructure
- Payment processing
- Email delivery
- Customer support
- Analytics
- Marketing automation
- Security monitoring
These providers are required to safeguard your information.
Legal Requirements
We may disclose information when required by law or when necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our legal rights
- Prevent fraud
- Protect users or the public
Business Transfers
If our company is acquired, merged, or sells assets, your information may be transferred as part of that transaction.
- Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
- Data Retention
We retain personal information only as long as necessary to:
- Provide requested services
- Maintain business records
- Resolve disputes
- Comply with legal obligations
- Enforce our agreements
After this period, information is securely deleted or anonymized where practical.
- Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Receive a copy of your data
- Withdraw consent
- Lodge a complaint with a regulatory authority
To exercise these rights, contact us using the information below.
- Children’s Privacy
Our Services are not directed to children under the age of 13 (or the minimum age required by applicable law), and we do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will promptly delete it.
- Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of those organizations.
We encourage you to review their privacy policies before providing personal information.
- International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. Where required, we implement appropriate safeguards to protect personal information during such transfers.
- Marketing Communications
If you subscribe to our communications, we may periodically send newsletters, product updates, or promotional information.
You may opt out at any time by:
- Contacting us directly
Even if you opt out of marketing emails, we may continue sending important service-related communications.
- California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy laws, including the right to know what personal information is collected, request deletion, correct inaccurate information, and exercise other applicable rights. We do not sell personal information as that term is defined under California law.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective when posted on this page. The “Effective Date” above will indicate the latest revision.
We encourage users to periodically review this Privacy Policy.
- Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
Aurora Software, Inc.
P.O. Box 1194
Connelly Springs, NC 28612
Email: [email protected]
Phone: (610) 275-2727
Website: www.aurorasoftware.com